Our complaints process

Carers of West Lothian is committed to providing a high quality accessible service. We welcome any comments you may have on the quality of service you received or on any aspect of our service.

Do you have a complaint?

Carers of West Lothian will listen to and take all complaints seriously. We will try to resolve your complaint, if possible, to your satisfaction. If you are unhappy with the quality of service or the manner in which the service was provided please tell us about it. You can do this informally by telling the person you have been dealing with or formally using the following process.

How to make a complaint

The first thing you should do is contact the person with whom you were dealing with or the Carers of West Lothian Manager and give them details of your complaint.

You will find contact details below.

If you are not satisfied with our response to your complaint you can appeal in writing to the Chair person of Carers of West Lothian’s Board who will investigate the complaint and make a written response within one month.

You can make a complaint in person, by letter, email or via our website. It is important when contacting us, that you provide as much information as possible. This will help us to deal with your complaint quickly and efficiently. We aim to provide you with a full reply within 10 working days but if this is not possible we will keep you informed of progress and advise you when a full reply can be expected.

Contact Details:

Carers of West Lothian
Sycamore House
Quarrywood Court
LIVINGSTON, West Lothian
EH54 6AX

Phone: 01506 448000

Our complaints leaflet

Carers of West Lothian is a COSCA Member Organisation (Counselling & Psychotherapy in Scotland) supporting COSCA’s aims and working within COSCA’s Statement of Ethics and Code of Practice

Use the button below to visit COSCA’s website if you need further information

You can find our Counselling Service Standards document on our Resources page


St John’s Hospital - 01506 523000
NHS 24 - 111 / Web - NHS UK
Samaritans - 116 123 (Free from landlines and mobiles) / Web - Samaritans
Breathing Space –
Childline - 0800 1111 / Web -


West Lothian Council Social Work Services - website WLC Social Work
Out of Hours Emergency Service 01506 281028 / 281029
West Lothian Council main number 01506 280000
West Lothian Council Social Work Services 01506 282252

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Carer Positive Employer in Scotland: Exemplary


Carers of West Lothian
Sycamore House
Quarrywood Court
Livingston, West Lothian
EH54 6AX

(See Google map on Home or Contact page)


Open Monday - Friday 9.00am to 5.00pm
Telephone: 01506 448000



Registered Scottish Charity No. SC019628

Company Limited by Guarantee Company Number SC226434

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