Our complaints process
Carers of West Lothian is committed to providing a high quality accessible service. We welcome any comments you may have on the quality of service you received or on any aspect of our service.
Do you have a complaint?
Carers of West Lothian will listen to and take all complaints seriously. We will try to resolve your complaint, if possible, to your satisfaction. If you are unhappy with the quality of service or the manner in which the service was provided please tell us about it. You can do this informally by telling the person you have been dealing with or formally using the following process.
How to make a complaint
The first thing you should do is contact the person with whom you were dealing with or the Carers of West Lothian Manager and give them details of your complaint.
You will find contact details below.
If you are not satisfied with our response to your complaint you can appeal in writing to the Chair person of Carers of West Lothian’s Board who will investigate the complaint and make a written response within one month.
You can make a complaint in person, by letter, email or via our website. It is important when contacting us, that you provide as much information as possible. This will help us to deal with your complaint quickly and efficiently. We aim to provide you with a full reply within 10 working days but if this is not possible we will keep you informed of progress and advise you when a full reply can be expected.
Carers of West Lothian
LIVINGSTON, West Lothian
Phone: 01506 448000
Our complaints leaflet
Carers of West Lothian is a COSCA Member Organisation (Counselling & Psychotherapy in Scotland) supporting COSCA’s aims and working within COSCA’s Statement of Ethics and Code of Practice
Use the button below to visit COSCA’s website if you need further information
You can find our Counselling Service Standards document on our Resources page
EXTERNAL QUICK LINKS
St John’s Hospital - 01506 523000
NHS 24 - 111 / Web - NHS UK
Samaritans - 116 123 (Free from landlines and mobiles) / Web - Samaritans
Breathing Space – breathingspace.scot
Childline - 0800 1111 / Web - Childline.org
HELP OUT OF HOURS
West Lothian Council Social Work Services - website WLC Social Work
Out of Hours Emergency Service 01506 281028 / 281029
West Lothian Council main number 01506 280000
West Lothian Council Social Work Services 01506 282252
Open Monday - Friday 9.00am to 5.00pm
Telephone: 01506 448000
Registered Scottish Charity No. SC019628
Company Limited by Guarantee Company Number SC226434
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