Please note we are here for you during this difficult time. Our latest advice, service support and information can be found below. Alternatively click this bar to go to our home page.

Important Covid-19 Advice and Information

Everything you need to know about CoWL services, additional support and Government advice
During the current situation with Coronavirus, we remain open for telephone and email support for all new and existing carers, young carers and disabled adults looking for help
We are open Monday to Friday 9 am to 5 pm
Please call on 01506 448 000 or email
Scroll down for more information and contact numbers as well as information on our recommendations for Emergency Planning

Covid-19 Route Map for Scotland

 The Scottish Government has published a route map paving Scotland’s way out of the lockdown.

The steps will be careful and gradual, and are based on the framework set out by World Health Organization (WHO). For now, the advice remains to #StayHomeSaveLives.

You can view, print or download a PDF of the Route Map here

Alternatively, click the image below to open up the full Route Map on your screen.

Zoom Sessions

We are now running several weekly and monthly Zoom group support sessions with more being added regularly
Click here to go to our new page listing current sessions, or go to the menu under ‘What’s On’

Test and Protect – A Step by Step Guide

Click below for an easy to follow guide from NHS Scotland

Provision of Personal Protective Equipment (PPE)

to Unpaid Carers and Personal Assistants (PAs) in West Lothian

If you are an unpaid carer or a PA providing personal care, West Lothian Health & Social Care Partnership is working with Carers of West Lothian to make PPE available to you. If you or the person you care for is in the shielded category, or if you normally use PPE in your caring role but are struggling to get it from your usual supplier, PPE is available to protect you or the person you are looking after.

To check whether you are eligible and to place an order, please contact Carers of West Lothian on 01506 448 000.
Guidance on a range of issues including PPE for unpaid carers and PAs is available on the Scottish Government website at

Important message from CoWL

We are open for telephone and email support, Monday-Friday 9am-5pm.
Telephone: 01506 448 000Email:

Here are some useful contacts offering online and telephone advice and support:

  • Information for people in the COVID-19 shielded category –
  • Helpline for people not in the COVID-19 shielded category but who might still need support (e.g: elderly people; disabled people; pregnant women; or those receiving flu jab). Open daytime hours, Mon-Fri Tel – 0800 111 400
  • Breathing Space – 0800 83 85 87 –
  • Samaritans – 116 123 –
  • Childline – 0800 1111 –
  • NHS 24 – 111 –
  • Age Scotland Helpline – 0800 12 44 222 –

You can also view our post on advice given by Age Concern – click here 

Keep an eye on our social media and website for regular updates as we are exploring other ways to connect with you!

Stay safe!

Emergency Planning

There’s no time like the present to prepare for the future! 

The current situation with COVID-19 highlights how important it is to have an emergency plan in place as many carers are worried they may not be able to provide care should they become unwell.

An emergency plan is a plan you make for the care of an adult or a child in case of emergencies. It makes provisions for times when you are unable to fulfil your caring role, and details the practical arrangements for short-term, unplanned periods.

Emergency planning is relevant to all carers, irrespective of the age of the carer, the age of the person they care for or the health needs or disability the cared-for person has.

We have Emergency Plan templates that were developed by Enable to support you though the process. Our support staff can help you with this or you can ask us to email you one to complete at home with the person you care for and family.

Emergency plans can be completed by adult and young carers.

Who we are

Carers of West Lothian is a well-established voluntary organisation offering a range of services that have been developed specifically to meet the needs of carers and their families.

It was started in 1990 by a small group of people, themselves carers, who recognised the need carers had for information and support. They were concerned about the lack of support for carers in West Lothian and used their own experience to set up a service to support carers like themselves.

Today, Carers of West Lothian offers a range of services that have been developed specifically to meet the needs of carers and their families.

What we do

We offer a wide range of services, advice and support, including –
  • Information and advice
  • Training
  • One to one emotional support
  • Hospital based carer support
  • Signposting and referral to support services
  • Counselling
  • Carer support groups
  • Recreational courses
  • Individual & group support for young carers

Make a Donation to CoWL

We have two JustGiving campaigns for you to donate to, helping our work across West Lothian.
For more information, please click the image right to visit our Donate to CoWL page and make a donation.

Where to find us

Sycamore House, Quarrywood Court, Livingston, West Lothian EH54 6AX

We are just off Alderstone Road, about 5 minutes walk from both St John’s Hospital and Lidl.
If you are driving to us there is good parking available at our offices.

Google Maps Generator by


Carers of West Lothian
Sycamore House
Quarrywood Court
Livingston, West Lothian
EH54 6AX

(See Google map on Home or Contact page)


Open Monday - Friday 9.00am to 5.00pm
Telephone: 01506 448000



Registered Scottish Charity No. SC019628

Company Limited by Guarantee Company Number SC226434


St John’s Hospital - 01506 523000
NHS 24 - 111 / Web - NHS UK
Samaritans - 116 123 (Free from landlines and mobiles) / Web - Samaritans
Breathing Space –
Childline - 0800 1111 / Web -


West Lothian Council Social Work Services - website WLC Social Work
Out of Hours Emergency Service 01506 281028 / 281029
West Lothian Council main number 01506 280000
West Lothian Council Social Work Services 01506 282252

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